Microsoft Outlook 2010 – Basic

Learning Outcomes

• Understand different features of the interface
• Overview of all tabs in the ribbon
• Set up an e-mail account and perform basic tasks
• Discover the basics and feel comfortable with using all components of Outlook 2010

Who Should Attend?

In general, the workshop is geared towards the novice computer user. This workshop assumes participants understand the basics of using a Windows-based computer. Participants should be comfortable using the keyboard, mouse, and Start menu. Understanding and experience with printing and using a Web browser is an asset, but not required. No previous experience with other versions of Outlook is necessary.

What Will Be Covered?

Understanding and Customising the Outlook Interface

• Getting Acquainted
• Using the Outlook Panes
• The Quick Access Toolbar
• Tabs and Groups
• Customising the Ribbon

Tab Overview (Mail Interface)

• The Home Tab
• The Send/Receive Tab
• The Folder Tab
• The View Tab

Tab Overview (Outlook Item Interface)

• Understanding Tab Setup
• The Insert Tab
• The Format Text Tab
• The Review Tab

Sending E-Mail

• Composing E-Mail
• Answering Mail
• Doing More with E-Mail
• Using Viewing Tools
• Using the Drafts Folder

Information Management

• The Calendar
• The Contacts Folder
• The Tasks Folder
• The Notes Folder
• The Journal Folder

Format

Our training programs are practical with lots of interaction and discussion between the participants. During the one day workshop participants will cover concepts of the course, a step-by-step walkthrough followed by a skill sharpener. Participants are encouraged to interact and ask questions throughout the course.

Training Investment Price Quotes

• All needs assessment discussions
• All training development
• All training customization
• All training materials
• Training delivery
• All travel related costs and expenses
• You receive one invoice when the training is completed. No surprises.