Customer Service Policy

It is our policy to try and resolve any complaints made quickly and efficiently. We will endeavour to deal with your complaint within 48 hours following the receipt of the complaint. We require a written outline of your complaint or problem.

We endeavour to answer all requests and enquiries within 48 hours. Service requests will be denied if it puts our employees in danger or in any illegal activity.

We will endeavour to give our customers access to the online products purchased within 48 hours of the payment for the product.

If you are not completely satisfied with a product you have purchased from us we will gladly refund your purchase price (excluding postage and handling if applicable). In order to receive a refund, a communication from you stating the reason you are not satisfied with the purchase must be received by us within 30 days of purchase. You can write us an email and send to sales@sardenlearning.com.au or send a letter to: Sarden Learning
Product Returns
PO BOX Q1074, Queen Victoria Building NSW 1230

This policy was revised 12 August 2010.