Advanced Conflict Resolution Strategies for Managers

Learning Outcomes

• Build a framework of trust for your team
• The five most common conflict resolution styles and when to use them
• Reduce conflict through proactive management actions
• Effective non-verbal and verbal communication skills
• Using Emotional Intelligence to manage negative emotions, enhance your leadership skills and strengthen staff trust and morale
• Recognise how your own attitudes and actions impact on others
• Coping strategies for dealing with difficult people and difficult situations
• Effective skills for mediating disputes for others
• Manage conflicts to enhance productivity and performance
• Deal with negative or aggressive behaviours more successfully
• Establish the appropriate follow-up steps once the confrontation is over

What Will Be Covered?

• Causes of difficult behaviour
• Personal styles of conflict management
• Active listening and questioning techniques
• The importance of non verbal communication
• Building stronger relationship via the TRUST model
• The 5 step process for managing conflict
• Overcoming resistance to change
• Dealing with age and cultural differences
• Building solutions and negotiating for a win-win solution
• Assertiveness tips for handling problem behaviours
• Emotional Intelligence, your emotions and managing conflict
• Skills practice
• Key take aways and Personal Action Plan

Format

Our training programs are practical with lots of interaction and discussion between the participants. During this two-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.

Inclusions

A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

• All needs assessment discussions
• All training development
• All training customization
• All training materials
• Training delivery
• All travel related costs and expenses
• You receive one invoice when the training is completed. No surprises.