Advanced Conflict Resolution Strategies for Managers

Resolving conflict requires openness, discipline, and creativity. During this two day workshop, we will examine positive and negative conflicts and show you how to deal with conflict in any situation. You will learn practical communication, negotiation and influencing skills you can adopt without damaging relationships.

Learning Outcomes

  • Build a framework of trust for your team
  • The five most common conflict resolution styles and when to use them
  • Reduce conflict through proactive management actions
  • Effective non-verbal and verbal communication skills
  • Using Emotional Intelligence to manage negative emotions, enhance your leadership skills and strengthen staff trust and morale
  • Recognise how your own attitudes and actions impact on others
  • Coping strategies for dealing with difficult people and difficult situations
  • Effective skills for mediating disputes for others
  • Manage conflicts to enhance productivity and performance
  • Deal with negative or aggressive behaviours more successfully
  • Establish the appropriate follow-up steps once the confrontation is over

What Will Be Covered?

  • Causes of difficult behaviour
  • Personal styles of conflict management
  • Active listening and questioning techniques
  • The importance of non verbal communication
  • Building stronger relationship via the TRUST model
  • The 5 step process for managing conflict
  • Overcoming resistance to change
  • Dealing with age and cultural differences
  • Building solutions and negotiating for a win-win solution
  • Assertiveness tips for handling problem behaviours
  • Emotional Intelligence, your emotions and managing conflict
  • Skills practice
  • Key take aways and Personal Action Plan


Our training programs are practical with lots of interaction and discussion between the participants. During this two-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.


A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

Our quotes are completely inclusive, meaning our firm quote includes:
  • All needs assessment discussions
  • All training development
  • All training customization
  • All training materials
  • Training delivery
  • All travel related costs and expenses
  • You receive one invoice when the training is completed. No surprises.
Format:Two day
Venue:onsite and offsite
Max participants:20
Contact Us For further information Call 1300 783 987
...wonderful to work with! Our team received many valuable suggestions and concrete strategies...highly recommend...
Director of Unsecured Risk, Business & Consumer Banking


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1300 783 987