Conflict Resolution Strategies For Managers

Being able to manage conflict in the workplace is an essential skill for all, especially managers. This course will help you to identify some of the ways you may be contributing to these problems with ineffective communication techniques. We will examine positive and negative conflicts and show you how to deal with conflict in any situation.

Learning Outcomes

  • Understand what conflict is and how it can escalate
  • Recognise the five conflict resolution styles and when to use them
  • Increase positive information flow through non-verbal and verbal communication skills
  • Develop effective techniques for intervention strategies
  • Strengthen staff trust and morale
  • Recognise how your own attitudes and actions impact on others
  • Find new and effective techniques for managing negative emotions
  • Develop coping strategies for dealing with difficult people & situations
  • Learn some techniques for managing and dealing with conflict
  • Effective skills for mediating disputes for others
  • Become more confident of your ability to manage conflicts to enhance productivity and performance

What Will Be Covered?

  • Managing your anger and other people's anger
  • Why don't people do what they are supposed to?
  • Personal styles of conflict management
  • Causes of difficult behavior and managing this behaviour
  • Active listening and questioning techniques
  • Negotiating for a win-win solution
  • Assertiveness techniques & de-stress options
  • Building solutions to conflict situations
  • The 5 step process for managing conflict
  • Dealing with change
  • Skills practice
  • Key take aways and Personal Action Plan


Our training programs are practical with lots of interaction and discussion between the participants. During this one-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.


A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

Our quotes are completely inclusive, meaning our firm quote includes:
  • All needs assessment discussions
  • All training development
  • All training customization
  • All training materials
  • Training delivery
  • All travel related costs and expenses
  • You receive one invoice when the training is completed. No surprises.
Format:Full day
Venue:onsite and offsite
Max participants:20
Contact Us For further information Call 1300 783 987
First course I have been to that didn't make me look at my watch or want to skip ahead.
Category Manager


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1300 783 987