Customer Service Excellence
Gain critical customer service skills to deliver a positive customer experience.
Course Overview
This two day workshop equips you with the essential skills to deliver outstanding, customer-focused service. It is suitable for frontline staff, internal support teams, and contact centre professionals, and is designed to benefit both those new to customer service and those seeking a practical refresher.
What You'll Learn
What's Covered
Format & Inclusions
Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.
We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.
In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.
In-house Training Enquiry
If you require training to be designed from scratch - We Can Help! We can design learning solutions and programs that are dynamic, relevant and practical. We use best practical methodologies to suit your requirements and to ensure that the right message is being transferred to the audience.
We are highly experienced in designing all types of programs and we will work with you to reach a solution that suits your needs and budget. Our custom design services are designed to support improved business performance and to assist you in receiving the best outcome and return on investment on your project.
