Customer Service Management

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organisation. This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service manager. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge.

Learning Outcomes

  • Identify ways to establish links between excellence in customer service and your business practices and policies
  • Develop the skills and practices that are essential elements of a customer service focused manager
  • Recognise what employees are looking for to be truly engaged
  • Recognise who the customers are and what they are looking for
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage

What Will Be Covered?

  • Who our customers are and what they expect
  • Sustaining an individual level of engagement
  • Communication skills
  • Appropriate sharing
  • Self-image and first impressions
  • Effective leadership
  • Situational leadership
  • Developing your leadership style
  • Managing employee engagement
  • Developing a Service Management System

Format

Our training programs are practical with lots of interaction and discussion between the participants. During this one-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.

Inclusions

A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

Our quotes are completely inclusive, meaning our firm quote includes:
  • All needs assessment discussions
  • All training development
  • All training customization
  • All training materials
  • Training delivery
  • All travel related costs and expenses
  • You receive one invoice when the training is completed. No surprises.

ENQUIRE NOW

Let us know how we can help you - tell us what you are interested in!

1300 783 987