Employee Dispute Resolution
Have you ever been in a workplace situation where a supervisor has made a decision that you didn't agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalised process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.
Learning Outcomes
- The Peer Review process
- How employees file grievances and how management should respond
- How a facilitator and a panel is chosen
- What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
- What responsibilities and powers a panel should have
- Questioning techniques
- Why peer review panels fail and how to avoid those pitfalls
What Will Be Covered?
- What is the peer review process
- Overview of the peer review process: pre-meeting, hearing and the decision meeting
- Initiating the process
- Setting up the peer review panel
- Questioning techniques
- Walkthrough of a sample panel, with customizable case files
- Why does the process fail?
- How can we ensure the process succeeds?
- Skills practice
- Key take aways and Personal Action Plan
Format
Our training programs are practical with lots of interaction and discussion between the participants. During this one-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.
Inclusions
A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.
Training Investment Price Quotes
Our quotes are completely inclusive, meaning our firm quote includes:- All needs assessment discussions
- All training development
- All training customization
- All training materials
- Training delivery
- All travel related costs and expenses
- You receive one invoice when the training is completed. No surprises.
... a very successful outcome for our participants...assisted our people to increase their productivity in terms of their time management and organising their daily tasks. Several months following the course, we have noticed a positive improvement for our business in terms of efficiency per person and being able to complete tasks with greater ease.
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1300 783 987
