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Public In-House Face-to-Face

Employee Dispute Resolution

Manage disputes professionally using structured resolution and mediation techniques.

Employee Dispute Resolution

Course Overview

The Peer Review process provides employees with that opportunity through a structured, formal process. In this workshop, you’ll explore every step, from initiating a review to selecting a facilitator and panel members, conducting a hearing, and making a fair decision.

What You'll Learn

  • The purpose and structure of the peer review process
  • How employees file grievances and how management should respond
  • How to select a facilitator and panel members
  • The full hearing process, from preliminary meetings to final decisions
  • Responsibilities and powers of a peer review panel
  • Effective questioning techniques
  • Common pitfalls in peer review and how to avoid them

What's Covered

  • Understanding the peer review process
  • Step by step overview: pre meeting, hearing, and decision meeting
  • Initiating the process and setting up the panel
  • Practicing questioning techniques
  • Interactive walkthrough of a sample panel
  • Why peer reviews fail and strategies to ensure success
  • Practical exercises to apply what you’ve learned
  • Key takeaways and personal action plan

Format & Inclusions

Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.

We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.

In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.

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In-house Training Enquiry

If you require training to be designed from scratch - We Can Help! We can design learning solutions and programs that are dynamic, relevant and practical. We use best practical methodologies to suit your requirements and to ensure that the right message is being transferred to the audience.

We are highly experienced in designing all types of programs and we will work with you to reach a solution that suits your needs and budget. Our custom design services are designed to support improved business performance and to assist you in receiving the best outcome and return on investment on your project.

In-house Training