The Professional Executive Assistant

The role of the EA and PA is constantly expanding, bringing with it higher demands and expectations to fit more tasks into each day. The most sought after and efficient EAs and PAs know how to manage their time effectively and have well developed communication skills. This one day workshop provides practical tools and knowledge to enhance your Executive Assistant/Personal Assistant skills. The course will also help you improve your communications skills and develop personal management skills.

Learning Outcomes

  • Learn how to self manage to become more efficient
  • Be proactive and get the job done
  • Working to multiple and tight deadlines
  • Managing conflicting priorities
  • Active delegation skills
  • Managing your time and staying organised
  • Working with your manager to achieve outcomes
  • Improve your communication skills – including listening, questioning and being more assertive
  • Recognise and manage conflict in particular dealing with difficult people

Who Should Attend?

This course is suited for EA's who would like to further enhance their management and communication skills.

What Will Be Covered?

  • Staying organised
  • Being proactive
  • Assertiveness skills
  • Communication skills
  • Managing projects
  • Non-verbal messages
  • Email etiquette
  • Managing time and workload
  • Setting goals effectively
  • Working as a team
  • Working With difficult people
  • Learning to say No
  • De-Stress options


Our training programs are practical with lots of interaction and discussion between the participants. During this workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.


A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

Our quotes are completely inclusive, meaning our firm quote includes:
  • All needs assessment discussions
  • All training development
  • All training customization
  • All training materials
  • Training delivery
  • All travel related costs and expenses
  • You receive one invoice when the training is completed. No surprises.
Format:Full day
Venue:onsite and offsite
Max participants:20
Contact Us For further information Call 1300 783 987


Let us know how we can help you - tell us what you are interested in!

1300 783 987