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Advanced Conflict Resolution Strategies for Managers

Resolve workplace conflicts in a confident and professional manner.

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Advanced Conflict Resolution Strategies for Managers

Course Overview

Resolving conflict requires openness, discipline, and creativity. During this two day workshop, you will develop practical techniques in communication, negotiation, and influence to resolve disagreements effectively, maintain strong professional relationships, and foster a positive, collaborative team environment.

What You'll Learn
  • Build trust and psychological safety within your team
  • Understand and apply five key conflict resolution styles
  • Prevent and reduce conflict with proactive strategies
  • Communicate effectively using verbal and non verbal skills
  • Use Emotional Intelligence to manage emotions and strengthen leadership
  • Recognise how your attitudes and actions impact others
  • Handle difficult people and challenging situations confidently
  • Apply mediation skills to resolve disputes constructively
  • Turn conflicts into opportunities to improve productivity and performance
  • Manage negative or aggressive behaviours with composure
  • Follow up to ensure lasting and effective resolutions
What's Covered
  • Understanding what drives difficult behaviour and conflict triggers
  • Exploring your personal conflict style and its effects on others
  • Mastering active listening, effective questioning, and non verbal cues
  • Building stronger relationships using the TRUST model
  • Fostering psychological safety within your team
  • Applying a structured five step approach to resolve conflict
  • Navigating resistance, generational, and cultural differences
  • Collaborating and negotiating for mutually beneficial outcomes
  • Practicing assertiveness to manage challenging behaviours confidently
  • Leveraging Emotional Intelligence to guide decisions and interactions
  • Practical application via activities and roleplays
  • Key takeaways and develop a personal action plan
Format & Inclusions

Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.

We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.

In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.

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