Dealing with Difficult Customers
Build rapport, listen effectively and use proven language for de-escalating situations.
Course Overview
In this highly interactive course, you will learn how to deal with difficult customers in a professional way. You will be provided with tools and language for interacting with difficult and aggressive customers, how to build rapport and how to listen effectively and how to de-escalate tense conversations.
What You'll Learn
What's Covered
Format & Inclusions
Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.
We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.
In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.
In-house Training Enquiry
If you require training to be designed from scratch - We Can Help! We can design learning solutions and programs that are dynamic, relevant and practical. We use best practical methodologies to suit your requirements and to ensure that the right message is being transferred to the audience.
We are highly experienced in designing all types of programs and we will work with you to reach a solution that suits your needs and budget. Our custom design services are designed to support improved business performance and to assist you in receiving the best outcome and return on investment on your project.
