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Dealing With Difficult People

A practical, hands on session delivering effective strategies for managing difficult workplace interactions.

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Dealing With Difficult People

Course Overview

This practical and interactive session provides participants with effective strategies for managing and responding to difficult people in the workplace. It focuses on building confidence, strengthening communication skills, and maintaining professionalism in challenging situations.

What You'll Learn
  • Communicate more positively and effectively in challenging situations
  • Plan and structure difficult conversations with confidence
  • Demonstrate assertiveness while maintaining professionalism and respect
  • Show empathy and understanding while setting clear boundaries
  • Identify and manage common difficult behaviours in the workplace
  • Use appropriate language, tone, and body language to reduce conflict
  • Recognise how their own attitudes and actions impact others
  • Manage anger and emotional responses constructively
  • Identify when to continue a conversation and when to step away
  • Apply practical tools and techniques to real workplace scenarios
  • Develop a personal action plan to support ongoing improvement
What's Covered
  • Positive communication techniques
  • Handling difficult conversations effectively
  • Planning and preparing for challenging discussions
  • Assertiveness in complex situations
  • Showing understanding and finding common ground
  • Managing a variety of difficult personality types and behaviours
  • The power of words and their impact
  • Appropriate tone and body language
  • Self awareness and emotional regulation
  • Techniques for managing anger and strong emotions
  • Knowing when to walk away from a difficult situation
  • Let’s put it into practice
  • Key take aways and Personal Action Plan
Format & Inclusions

Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.

We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.

In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.

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In-house Training Enquiry

If you require training to be designed from scratch - We Can Help! We can design learning solutions and programs that are dynamic, relevant and practical. We use best practical methodologies to suit your requirements and to ensure that the right message is being transferred to the audience.

We are highly experienced in designing all types of programs and we will work with you to reach a solution that suits your needs and budget. Our custom design services are designed to support improved business performance and to assist you in receiving the best outcome and return on investment on your project.

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