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Email Etiquette

Learn the essentials of professional email communication and master the skills to write with clarity and confidence.

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Email Etiquette

Course Overview

Email etiquette is essential for clear, professional communication. This practical course covers best practice email structure, tone, and language to help you write emails that are clear, concise, and effective. You’ll learn how to handle sensitive situations, use positive language, and close emails confidently. You’ll also review your own writing and apply practical strategies to improve it.

What You'll Learn
  • Achieving the objective of the message
  • The 4C’s of email writing
  • Strategies to ensure you’re communicating effectively
  • Perception of your writing - how your email can be misinterpreted
  • Tips for using appropriate language, clarity and tone
  • Positive versus negative language
  • Who should be included in an email?
  • Common words that might send the wrong message
  • Attachments, reply all, cc and bcc
  • Why email is never secure
  • Common errors and how to avoid them
  • Closing an e-mail message
What's Covered
  • What is the purpose and who is your audience?
  • Clear; concise, complete and correct emails
  • Internal and external dialogue etiquette
  • Format for readability - sentences, punctuation, language and tone
  • Getting to the point: simple tricks to eliminate unnecessary filler
  • Turning negative into positive language
  • To-do’s and don’ts of email writing
  • Avoid sender's regret by proofreading
  • Big brother may be reading your email
  • Email is easily misinterpreted
  • Risk and potential liability
  • Sent in error - what to do
  • Handling delicate situations
  • Let’s put it into practice - sample emails
  • Wrap up and key takeaways
Format & Inclusions

Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.

We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.

In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.

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In-house Training Enquiry

If you require training to be designed from scratch - We Can Help! We can design learning solutions and programs that are dynamic, relevant and practical. We use best practical methodologies to suit your requirements and to ensure that the right message is being transferred to the audience.

We are highly experienced in designing all types of programs and we will work with you to reach a solution that suits your needs and budget. Our custom design services are designed to support improved business performance and to assist you in receiving the best outcome and return on investment on your project.

Inhouse Enquiry Email Us 1300 783 987
In-house Training