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Emotional Intelligence

Learn why emotional intelligence matters and how to become more self aware.

Emotional Intelligence

Course Overview

 During this course you will explore strategies to enhance your emotional awareness and develop practical skills for connecting with your own emotions and those of others. Through a combination of discussions and hands on exercises, you will learn how to communicate more effectively, as well as how to navigate challenging situations and resolve conflicts.

What You'll Learn

  • Introduction to Emotional Intelligence (EI)
  • Explore the connection between emotional well being and physical health
  • Learn practical techniques to apply EI effectively in the workplace
  • Understand the different emotions and how to manage them
  • Recognise the impact of optimism versus pessimism
  • How to acknowledge and validate emotions of others
  • Dealing with difficult people in a confident way
  • Leading and influencing with EI
  • Create a personal vision statement

What's Covered

  • What is EI and what does it mean to me
  • Four components of Emotional Intelligence:
    - self awarenes
    - self management
    - social awareness
    - relationship management
  • The relationship between emotions, thought and behaviour
  • Managing your emotions in challenging situations
  • Responding to others' emotions in a positive way
  • The role of empathy and trust in relationships
  • The ABC technique and the PUUM model
  • Strategies for Emotional Intelligent leaders
  • Creating my personal vision statement

Format & Inclusions

Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.

We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.

In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.

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In-house Training Enquiry

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We are highly experienced in designing all types of programs and we will work with you to reach a solution that suits your needs and budget. Our custom design services are designed to support improved business performance and to assist you in receiving the best outcome and return on investment on your project.

In-house Training