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Giving and Receiving Feedback

Gain the skills and confidence to give and receive effective feedback.

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Giving and Receiving Feedback

Course Overview

This practical course equips participants with the skills and confidence to deliver constructive feedback, handle difficult conversations, and respond positively when receiving feedback themselves. Through interactive discussions and practical exercises, participants will learn how to use feedback as a tool to motivate, develop performance, and build trust within their teams.

What You'll Learn
  • What is the feedback cycle and how does it improve performance
  • The different types of feedback and when and how to use them
  • Understand the feedback cycle and the right timing for giving feedback
  • Structure and deliver clear feedback conversations with confidence
  • Adapt feedback approaches to suit different personalities and situations
  • Use active listening skills to build trust, engagement, and understanding
  • Manage difficult or sensitive feedback discussions professionally
  • Respond positively and productively when receiving feedback
  • Use feedback as a tool to motivate and develop your team
What's Covered
  • Understanding the feedback cycle
  • Recognising common communication barriers
  • The impact of body language and tone in feedback conversations
  • Listening and questioning techniques that build trust
  • Differentiating between positive and developmental feedback
  • Adapting feedback to suit different individuals
  • Practical approaches for delivering clear, constructive feedback
  • Techniques for receiving feedback openly and professionally
  • Strategies for handling difficult conversations with confidence
  • Using feedback to motivate and improve team performance
  • Practice through scenarios and role plays
  • Key takeaways and personal action plan
Format & Inclusions

Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.

We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.

In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.

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In-house Training Enquiry

If you require training to be designed from scratch - We Can Help! We can design learning solutions and programs that are dynamic, relevant and practical. We use best practical methodologies to suit your requirements and to ensure that the right message is being transferred to the audience.

We are highly experienced in designing all types of programs and we will work with you to reach a solution that suits your needs and budget. Our custom design services are designed to support improved business performance and to assist you in receiving the best outcome and return on investment on your project.

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