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Mastering Workplace Communication

Improve listening, questioning and nonverbal awareness with simple and practical communication techniques.

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Mastering Workplace Communication

Course Overview

This workshop will help you communicate more effectively at work, both face to face and online. You’ll develop essential skills such as active listening, effective questioning, using tone appropriately, interpreting non verbal cues, while also building the assertiveness and confidence needed to handle difficult people.

What You'll Learn
  • Simple strategies to enhance nonverbal communication, including body language, facial expression, and tone of voice
  • Practice active listening and develop effective questioning techniques
  • Discover practical ways to overcome common communication barriers
  • Improve professional email etiquette and written communication
  • Strengthen interpersonal skills, including conflict resolution, negotiation, and assertiveness
  • Techniques for giving constructive feedback to your team
What's Covered
  • Communication barriers that are holding you back
  • Five strategies for building positive relationships
  • Understanding the importance of self-awareness
  • Developing effective questioning and active listening skills
  • Mastering professional email communication
  • Interpreting others’ body language accurately
  • Managing and controlling your own body language
  • Assertiveness and confidently saying “no”
  • Shifting from negative to positive thinking
  • Recognising when it’s time to walk away
  • Strengthening collaboration and negotiation skills
  • Managing stress to improve decision making
  • Let's practice communicating effectively
  • Key take aways and personal action plan
Format & Inclusions

Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.

We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.

In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.

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In-house Training Enquiry

If you require training to be designed from scratch - We Can Help! We can design learning solutions and programs that are dynamic, relevant and practical. We use best practical methodologies to suit your requirements and to ensure that the right message is being transferred to the audience.

We are highly experienced in designing all types of programs and we will work with you to reach a solution that suits your needs and budget. Our custom design services are designed to support improved business performance and to assist you in receiving the best outcome and return on investment on your project.

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