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The Professional Executive Assistant

Develop communication, personal management and strategic skills to enhance your EA skills.

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The Professional Executive Assistant

Course Overview

The role of the Executive Assistant is constantly expanding, bringing with it higher demands and expectations to fit more tasks into each day. This workshop provides practical tools and techniques to enhance your EA skills. It will help you to improve your communication skills, develop your personal management skills and give you simple tips for managing up. 

What You'll Learn
  • Self manage to become more efficient
  • Be proactive and get the job done
  • Working to multiple tight deadlines and conflicting priorities
  • Working with your manager (s) to achieve outcomes
  • Practical techniques for dealing with change
  • Communication skills: verbal, non verbal and assertiveness
  • The five basic rules of managing up
  • Managing difficult people and situations
  • Building a resilient mindset
  • Tips for achieving a work life balance
What's Covered
  • Mastering effective communication in any situation
  • Collaborating productively with your manager(s)
  • How to manage up and influence others
  • Adapting confidently to ambiguity and change
  • Achieving goals through practical and realistic planning
  • Maintaining personal organisation even when others are disorganised
  • Managing interruptions and staying focused amid distractions
  • Prioritising tasks and handling multiple tight deadlines strategically
  • Developing assertiveness and confidently saying ‘no’ when necessary
  • Applying delegation techniques to optimise performance
  • Strengthening resilience and effectively managing stress
  • Practical application: putting strategies into action
  • Key takeaways and personal action plan
Format & Inclusions

Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.

We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.

In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.

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In-house Training Enquiry

If you require training to be designed from scratch - We Can Help! We can design learning solutions and programs that are dynamic, relevant and practical. We use best practical methodologies to suit your requirements and to ensure that the right message is being transferred to the audience.

We are highly experienced in designing all types of programs and we will work with you to reach a solution that suits your needs and budget. Our custom design services are designed to support improved business performance and to assist you in receiving the best outcome and return on investment on your project.

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